Shipping policy

Effective Date: November 2025
Applies to: Australia, New Zealand, and the Philippines

At Prosple, we aim to ensure your orders arrive safely and on time. This policy outlines our shipping methods, timelines, and procedures across the regions we serve.

 

 

1. Order Processing

All orders are processed within 2 business days after payment is received. Orders placed on weekends or public holidays will be processed on the next business day.

You will receive an order confirmation email once your purchase has been completed, followed by a shipping confirmation with tracking details once your order has been dispatched.

 

 

2. Shipping Options and Delivery Times

Region

Standard Delivery

Carrier/Notes

Australia

2 – 7 business days

Delivered via Australia Post or local courier partners

New Zealand

2 – 5 business days

Delivered via NZ Post or international courier partners

Philippines

2 – 5 business days (Metro Manila) / 2 – 7 business days (Provincial)

Delivered via LBC, J&T, or equivalent partners

International

3 - 8 business days

Via Express

International

7 - 15 business days

Via air mail

Delivery times are estimates and may vary due to customs processing, courier delays, or high-volume periods.

 

 

3. Shipping Rates

Shipping fees are calculated at checkout based on your location, weight, and delivery option.

  • Free shipping promotions (if applicable) will be clearly indicated during checkout.

  • Duties and taxes for international shipments (if any) are the responsibility of the recipient.

 

 

4. Tracking Your Order

Once shipped, you will receive a tracking number via email. You can use this to monitor the progress of your delivery. If you experience any tracking issues or delays, please contact us at [Insert Support Email], and we’ll be happy to assist.

 

 

5. Undeliverable or Returned Packages

If an order is returned to us due to an incorrect address, unclaimed delivery, or refusal to accept the parcel, reshipping fees may apply. Please double-check your address details before completing your order.

 

 

6. Damaged or Missing Orders

If your package arrives damaged or is missing items, please notify us within 7 days of delivery with supporting photos and your order number. We will coordinate with our courier partners to resolve the issue promptly.

 

 

7. International Shipping

We currently ship to Australia, New Zealand, and the Philippines. For other international destinations, please contact us before placing your order to confirm if shipping is available.

 

 

8. Contact Us

For shipping inquiries, please contact us at:

 📧 support@prosple.com

 🌐 shop.prosple.com

Our support team is available Monday to Friday, 9:00 AM – 5:00 PM (local time) to assist with any shipping or delivery concerns.